Refund policy
REFUND POLICY
Returns
Customers may request a return within 14 days of receiving their order.
To qualify for a return:
- Items must be unused and in original packaging
- Proof of purchase is required
- Certain items may be non-returnable for hygiene or safety reasons
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed back to the original payment method within 5–10 business days.
Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Downloadable products
- Final sale items
- Personalized/custom items
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and order details.
Contact
Email: coinveisvic@proton.me
Phone: +61 485 906 541